Privacy Page

1. Introduction

At Belmont House Devon Ltd, we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

2. Who are we?

We are Belmont House Devon Ltd, a dedicated residential care home located in Brixham. Our registered address is 13 Greenover Road, Brixham, Devon, TQ5 9LY.

3. How do we collect information from you?

We obtain information about you when you use our website, for example, when you contact us about our services, or if you register to receive one of our newsletters or brochures.

4. What type of information is collected from you?

Personal Data

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.

Sensitive Data

If you make an enquiry regarding care for yourself or a loved one, you may provide information regarding health and social care needs. We handle this "Special Category Data" with the highest level of security and confidentiality.

5. How is your information used?

We may use your information to:

  • Process an enquiry you have made regarding our care services.
  • Carry out our obligations arising from any contracts entered into by you and us.
  • Seek your views or comments on the services we provide.
  • Notify you of changes to our services.
  • Send you communications which you have requested and that may be of interest to you.

6. Legal Basis for Processing

Under UK GDPR, the main bases we rely on to process this information are:

  • Your consent: You are able to remove your consent at any time.
  • Contractual obligation: Where it is necessary to perform a contract with you.
  • Legal obligation: Where we must comply with the law (e.g., CQC regulations).
  • Legitimate interests: For example, to improve our website and services.

7. Who has access to your information?

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes.

Heading 3: Third Party Service Providers

We may pass your information to our third-party service providers (such as website hosting or email providers) for the purposes of completing tasks and providing services to you on our behalf. However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service.

8. Your Choices and Rights

You have a choice about whether or not you wish to receive information from us. You also have the right to:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Ask us to correct information you think is inaccurate.
  • Erasure: Ask us to delete your personal data in certain circumstances.
  • Restriction: Ask us to limit the processing of your data.

9. Security Precautions

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as health details in a form) is encrypted and protected with SSL/TLS on our Next.js website.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure.

10. Use of 'Cookies'

Like many other websites, the Belmont House Devon Ltd website uses cookies. Please refer to our separate Cookie Policy for full details on how we use them.

11. Contact Us

If you have any questions regarding this Policy and our privacy practices, please contact us:

By Email: Contact Us By Post: 13 Greenover Road, Brixham, Devon, TQ5 9LY By Phone: 01803 856420